Air vs Sea: Is there a modal shift in cold chain logistics?


  • There are numerous reports of cargo switching to ocean freight from air cargo, including certain pharmaceutical products, flowers and fruit.
  • Overall the global cold chain market remains highly competitive and fragmented.
  • Innovations in big data and the Internet of Things could transform asset utilisation and the protection of sensitive cargo across the supply chains.

05 June 2017, Bath, UK: Ti is pleased to announce that its latest report, Cold Chain Logistics 2017, is now available to download.

Cold Chain Logistics 2017 offers insight into the complex, but potentially lucrative, nature of temperature-controlled supply chains.

The market continues to grow as new cold chains are created as a result of the buying power of rising middle classes in China and other developing countries, and by new demands for healthier and higher quality products. At the same time, however, restrictions on pharmaceutical production and growing consumer awareness of food safety is pushing the tightening of government regulations on temperature-controlled supply chains.

As a result, reefer container technology has seen improvements in recent years. Not only can reefers control temperature more accurately, but they also monitor humidity, light and shocks. The visibility this provides has helped improve the quality of the reefers by encouraging further innovation. This allows newer reefers to keep perishable goods for longer, meaning a shorter travel time is a less important factor.

Shipping lines with a stake in cold chain logistics are undoubtedly benefiting from breakthrough capabilities in reefer container technology. There are numerous anecdotal reports of cargo switching to ocean freight from air cargo, including certain pharmaceutical products, flowers and fruit.

Ti’s Quantitative Analyst, Andrew Ralls, however explained, “Air freight carriers will need to innovate in the same way ocean freight carriers have done, though strong global trade of agricultural products such as trees & flowers, vegetables and fruits, is set to continue and this will aid volumes for both modes of transport.

Cold Chain Logistics 2017 is a 50 page report that provides analysis of the market and commentary around the future prospects of the industry as a whole, as well as from a logistics market, vertical sector and geographical perspective.

To find out more about Cold Chain Logistics 2017, or Ti’s expertise in logistics technology, visit the Ti website, or contact Ti’s Sales Consultant, Charlie Holden.

The Growing Role of Chatbots in Healthcare

They are not doctors (yet), but well-trained bots can get patients to engage more in their care, helping to close the $300 billion ‘adherence gap’ in taking pills and following orders, say experts at Earley Information Science roundtable

No one would confuse them with young interns or seasoned surgeons, but chatbots are becoming the newest addition to medical teams. Hospitals and other providers, as well as insurers, are starting to employ these digital workers to remind patients to take their medicine, to monitor life signs and to track mountains of data across patient groups that could produce breakthrough insights about diseases and treatments. Already, consumers can choose from among dozens of bots that provide “care” as soon as they are downloaded.  

Help from the bots is critically needed – the lack of patient adherence to prescribed medications and to post-procedure instructions is putting tremendous strains on both providers and payers. Avoidable medical spending exceeds $300 billion a year, according to a recent study by CapGemini.

But for bots to become major players in closing the adherence gap, and to deliver on other health-care and cost-saving fronts, their human bosses have to understand their capabilities while also appreciating their limitations, according to a panel of artificial intelligence (AI) and knowledge management experts at an Executive Roundtable discussion hosted on April 12 by Earley Information Science Corp. (EIS), a leading consulting firm focused on organizing information for business impact.

The bots can greatly improve patient experience, the panelists said, and in the process improve adherence and outcomes. But the spread and acceptance of bots has been slowed by regulatory restrictions, insurance rules and privacy concerns that still have to be addressed, the experts added. And, they noted, because of AI’s limitations in understanding human language, the bots have to be seen as very junior members of the team, and a long way, if ever, from hanging out their own shingles.

Bots can enable meaningful conversations with the care team and with patients, and encourage better patient behavior, “but they can’t provide medical advice and they can’t prescribe possible treatments,” said one of the panelists, Henry Truong, Chief Technology Officer, Teletech Holdings. Even the data that they provide about a patient’s condition, as rich as it is, can be missing the crucial nuances that a doctor’s eye, or touch, can add. 

The roundtable discussion, “The Role of Intelligent Virtual Assistants in Healthcare: How virtual assistants can help solve the ‘adherence gap’ and more,” was led by David Hatch, Senior Vice President for Marketing at EIS. Besides Henry Truong, the panel included Dr. Bruce Metz, Managing Partner, Bruce Metz & Associates; Michael Flammer, Partner, Life Sciences and Healthcare Customer Strategy Services, Teletech Consulting; and Richard Lynch, Vice President and Managing Consultant, Accelare Inc.  

The discussion was the second in a four-part EIS series, “The Age of the Chatbot Is Coming: Are You Ready?” The first roundtable, “Digital Workers, Chatbots and Customer Service: Reality Versus Aspiration,” was held on March 29. EIS held a related roundtable in January, “Virtual Assistants and Chatbots: The Next Big Thing in Customer Experience.” 

Bots are already a key part of the evolution of the digital healthcare ecosystem, said Dr. Metz. “Providers are increasingly getting paid on the quality of outcomes. Meanwhile, consumers are becoming more demanding and discerning. As they pay more, they want more convenient and transparent care.” Enter technology, and with it, “new directions for wellness and disease detection.”

Where bots can be most usefully deployed is in the treatment of chronic illness, which consumes roughly 75% of the $3 trillion spent each year in the United States on healthcare. The next generation of bots, Dr. Metz said, will more fully interact with patients in their homes, featuring such new tools as wifi-enabled pill bottle caps to track the intake of medications. This larger role, akin to “a virtual physician’s assistant,” will result in better chronic disease management.    

The bots also provide extraordinary scaling opportunities, Henry Truong noted, allowing providers and payers “in non-homogeneous delivery networks” to share knowledge and increasing the ratio of patients to care-team members “without sacrificing the quality of care.” Bots can’t work alone, however, but rather in “orchestration” with the care team, extending its reach (not just geographically but also into patient lifestyle by monitoring many new things) and increasing its efficiency.  

But there are obstacles in the way. For one thing, said Teletech Consulting’s Michael Flammer, 75% of patients are very or somewhat concerned about the privacy of their health records. And those records will be exploding in size. The amount of quantitative data that will be collected by bots is going to be “overwhelming,” Flammer said. Yet from a qualitative standpoint, there will actually be a dearth of information. Is a patient’s skin coloring good? Is the patient depressed? How do those “data points” get collected? Are photos needed, for instance?  

From the provider’s point of view, “bots help to close capability gaps,” said Accelare’s Richard Lynch. “They provide new services along the care continuum,” including proactive education and support with financial questions. “They simplify the complexity, and help patients navigate the system.” In fact, he said, “chatbots are not a technology play but rather a business capability tool.”

The challenge, Dr. Metz added, is for regulators and insurers to revise their rules on compliance and reimbursement. They have to catch up to the bots, he said, which are now “way out in front.” 

The roundtable featured a real-time survey of the webinar attendees:  

  • Nearly a fifth of the respondents, or 17%, said that bots are a major priority (supported by funding and executive buy-in) and 50% said they are important but still require a business case. The remaining 33% said bots are not a priority at this time.
  • None of the attendees has been using bots for more than a year, but 14% have recently launched their first wave, another 14% have begun testing in one area, and nearly three-quarters, or 71%, are just starting to investigate how bots can be used.
  • When asked where they would deploy their first bots, 100% of the participants chose extending patient care remotely. Sixty percent also identified patient or member services.   

Please use these links to access the roundtable and EIS resources about chatbots and AI.

Green Power Partners Co-Sponsors The Youth Mentoring Forum

Lake Forest, California – June 2, 2017 – Green Power Partners will be co-sponsoring the upcoming Youth Mentoring Forum, taking place at the Hilton Hotel in Hasbrouck Heights, New Jersey on the 3rd of this month. The event, co-founded by established motivational speaker and author, Henning Morales, provides a panel which will identify key challenges facing today’s youth and present strategies for moving youth forward into a healthy and beneficial future.

 The Youth Mentoring Forum was founded as an event that caters directly to the youth and specific challenges they face.  The young people of today are commonly referred to as one of two names, Millennials, which refers to young adults primarily in their twenties and Generation Z which simply refers to today’s teens.  These groups are unique and are quite unlike any previous generations the world has seen.  Growing up in a world where technology has advanced at staggering rates, youth have had instant access to news, trends, events from all around the world via devices such as TV, cellphones and computers.  As a result, they are without a doubt, the most technologically advanced, and socially aware generation yet.   However, with these rapid advancements and the instant access to information, certain problems have begun to arise.  Issues such as teen suicide, cyber bullying and violence has become an alarmingly common theme throughout this group.  This event recognizes the need to address these issues but also wishes to come up solutions and strategies to continue moving youth forward in a healthy, safe and successful manner.  On the forums panel, are six highly respected key note speakers with firsthand experience working with today’s young society.  These speakers will share valuable insight on the topic and offer opportunities and strategies for progression.

The evening will highlight six Keynote speakers, each of who have valuable insight and experience working with modern youth.  Highly accredited motivational speaker, best-selling author, and co-founder of this event, Henning Morales will be featured as one of these speakers.  Through his own personal experiences, Morales has a deep-rooted passion for motivating, mentoring, and guiding young people.  Morales has taken on many projects, writing books, films, event production, but throughout all these the direct coaching of ’kids’ is a prominent theme.  Dr. Suzette Febre-Hart is another co-founder of the event and she will be speaking as well.  With over 26 years of experience in elementary, intermediate and high school education, Febre-Hart is not only a recognized educator but also a mentor and mother.  Suzette has involved herself in many media projects, including The Dirt Merchants Film, a film adaptation of Henning’s newest book.  Through these projects, she strives to expand her message and positively influence more lives throughout the world.

In addition to the Forum co-founders, several other highly acclaimed educators and mentors will be present to share their knowledge.  Brittany O’Donnell is a math teacher who holds a Bachelor’s Degree in Psychology and a certification in Students with Disabilities, amongst many other achievements.  She will be sharing insight which comes first hand from her experience working with youth.  Millennial Mindset coach, Marcel Petitpas, recognizes the millions of people throughout the world who are unfulfilled in the workplace and never end up reaching their potential.  He will be speaking on how he works to change this through letting go of fear and focusing on individual purpose.  Wendy Lamparelli, an experienced nurse and important member of the Hacksenback School District, has been a key piece in development in the area.  She implemented a Code Blue Plan which saved at least four lives in the Hacksenabck District alone.  She is extremely passionate about health and wellness for children and believes strongly that they must thrive to learn. Melanie Alston-Balaputra, Vice Principle of Barrington High School, will also be speaking at the event offering experience, insight and guidance youth and youth culture. With all of these prominent figures, sharing firsthand experience and years-worth of observation and education, attendees are guaranteed an insightful evening sure to instill hope for the future of this generation.

Green Power Partners is fortunate to co-sponsor this incredible event.  Leading the way in the production of renewable energy, Green Power Partners cares strongly for the community and believes investing in our youth is the greatest opportunity for success in the future.  Green Power Partners is proud to sponsor events and organizations that share these important ideals. Using highly advanced technology and unbridled innovation, GPP is paving the way for the next evolution of power throughout the world.

According to Green Power Partners’ CEO Allan Parent, “We are excited about being one of the sponsors of this event as it completely aligns with our corporate philosophy regarding mentoring, training and equipping our youth for a bright future in business and success.”


For more about Green Power Partners go to

For more about the Event go to njyouthforum.eventbrite



Green Power Partners Co-Sponsors The Women’s Excellence Forum

Lake Forest, California – May 22, 2017 – Green Power Partners will be co-sponsoring the upcoming Women’s Excellence Forum on the 24th of this month at the famous TenTen Rooftop Lounge located in the heart of Los Angeles.  The event, presented by eWorldMedia, provides opportunity for women to participate in discussions and networking specific to their personal development.


The Women’s Excellence Forum was launched as an event that uniquely caters to a female perspective and touches on topics ranging from business to health and relationships.  Unlike most conventional forums, the event opens with a dazzling red carpet extravaganza – nothing short of a true star-studded, Hollywood experience.  With cameras, photo ops and plenty of mingling, the opening triggers an enthralling energy that sets an eager tone for the rest of the evening.  Amongst all the excitement, the message still stands strong.  With positive attitude as part of the message, a slate of remarkable speakers “provide so much more”.  Using Excellence Mindset Strategies, “a series of events where personal development masters deliver the very best techniques for achieving the most effective results”, the carefully selected speakers provide tools and techniques that empower every individual to achieve extraordinary results.


The evening highlights six Keynote speakers, all highly regarded individuals, each of whom specializes in various subjects pertaining to multiple aspects of life.  Shea Vaughn, “America’s Queen of Wellness” and creator of Sheanetics, a program which combines wellness to improve well-being physically, mentally and even in business, is speaking on health related topics and well-being.  Noted athlete, Jasmine Henderson, will be sharing on sports excellence. On the business side of the discussion, Debra Faris, LinkedIn professional and coach, will be leading conversation pertaining to your business face in social media.  Additionally, speakers Raquel Sanchez and Al Harris will share expertise on event production and planning.  On a more personal note, Renee Piane, professional love and dating coach with more than two decades experience in the field, will be discussing her book “The Love Designer” and sharing valuable insights with attendees. With the relevance of the subjects being discussed, all who attend can expect a very insightful evening, quite unlike any other.


The Forum was created and is being presented by eWorldMedia, a media company with a special focus on personal development.  eWorldMedia founder, Henning Morales, is a highly accredited individual, known as a bestselling author, keynote speaker, filmmaker and recognized as one of the best known bilingual motivational speakers to date.  Mr. Morales is a motivator who delivers a strong life improvement message throughout his projects, but specifically leans towards the Latino community.  Morales has gone “above and beyond”, creating personal development events throughout the US and Mexico in English and Spanish so he can carry his message to all those he desires to reach. eWorldMedia and its founder pride themselves on creating events that reach out to groups of individuals in a personal and welcoming environment.  The Women’s Excellence Forum does just that.


Green Power Partners is fortunate to co-sponsor this incredible event.  Leading the way in the production of renewable energy, Green Power Partners cares strongly for the community and is proud to sponsor events and organizations that do the same. Using highly advanced technology and unbridled innovation, GPP is paving the way for the next evolution of power throughout the world.


According to Green Power Partners’ CEO Allan Parent, “We are excited about being one of the sponsors of this event as it completely aligns with our corporate philosophy regarding mentoring, training and equipping people for business and success.”


For more about Green Power Partners go to

For more about the Event go to


Chen Bing Taiji Academy USA to be honored by the Mayor of Jiaozuo, China for officially teaching authentic Chen Village Tai Chi in the USA

Contact: Master Bosco Baek
Tel: (323) 953-5908


LOS ANGELES, CA— Known for its amazing health benefits, Tai Chi was developed in the 16th century by Chen Wangting, a Ming Dynasty General. Over the centuries Tai Chi transformed into countless styles and spread around the world from its birthplace in Chen Village, China.

On Monday, May 22, 2017, the Mayor of the city of Jiaozuo, China—the municipality within which Chen Village is located—will recognize the Chen Bing Taiji Academy as a place where authentic Chen Village Tai Chi is taught. Chen Bing Taiji Academy is the only center in the USA receiving thus far this honor. Los Angeles City Deputy Mayor Raymond Chan will be in attendance representing the City of Los Angeles.

This event will include skilled demonstrations of authentic Chen Tai Chi. It will occur at Chen Bing Taiji Academy, 2724 Griffith Park Boulevard, Los Angeles, CA, on May 22, 2017 at 9:00 AM. Admission is free.

Why Trump’s Executive Order Should Mean Connecting Rural America Now

Contact: Jessica Denson, Communications Mgr.            For Immediate Release
Email:                            May 1, 2017                             
Phone number: 502-341-2024

Why Trump’s Executive Order Should Mean Connecting Rural America Now

Bowling Green, Ky. (May 1, 2017) – President Trump signed an Executive Order this week entitled “Promoting Agriculture and Rural Prosperity in America.” This order brought rural America to the forefront with a focus on technology, economic opportunities, and easing regulations that harm rural areas, and for those of us at Connected Nation, it’s a sign that our country may finally prioritize the need to connect rural America for the benefit of the entire country.

“Connected Nation has long been committed to helping families, small communities, the agricultural industry, and others living in rural-and urban-America to obtain broadband access that others in our country have and are able to use in their day-to-day lives,” Lindsay Conrad, Director of Public Policy for Connected Nation, said.

“To not have this access means not having access to jobs and educational opportunities, programs to help stimulate businesses, and healthcare. All of which improve the quality of life and standards of living for each individual.  From Connected Nation’s point-of-view this new Executive Order is an opportunity to cross the Digital Divide and help these families, rural communities, and farmers,” Conrad added.

“I understand people may ask – why does access matter? To put it simply, not having broadband access means being left out of a connected nation and global economy. Families don’t have access to simple things that many of us take for granted, even just ordering a hard-to-find product, or filling out a job application. Imagine how these little things can help a single mom or dad struggling to raise their children?  Well, there are a hundred little ways a lack of technology access can add up and really hurt families, small community businesses, and our nation’s farmers,” Eric Frederick, Vice President of Community Affairs for Connected Nation, explained. 

The order establishes an Interagency Task Force on Agriculture and Rural Prosperity, led by newly appointed Secretary of Agriculture, Sonny Perdue—a former two-term Republican Governor from Georgia—and also includes well-informed members such as the Chairman of the FCC, Ajit Pai. The Task Force will spend 180 days studying issues in rural America and develop recommendations for legislative and regulatory remedies “to promote in rural America agriculture, economic development, job growth, infrastructure improvements, technological innovation, energy security, and quality of life.”

In one such rural area of the country, Northern Michigan, Connected Nation recently conducted surveys of small businesses (which include businesses with less than 15 employees) with the hopes of understanding the technology challenges and greater opportunities through broadband a small business in rural America may hope to experience.

In another study, Connected Nation found that broadband use in rural America is vital and extremely varied; 19.2% of farmers in northern Michigan use technology for variable rate irrigation, 57.9% have implemented a digital farm management system, 38.4% use the Internet daily to market their business, 11.4% use the Internet daily to participate in a virtual marketplace, and 23.1% use the Internet daily to network with other farmers.

By taking a deeper look at a variety of issues including broadband access and use in our nation’s non-urban areas, the White House can help to bring greater growth and income to rural America. Connected Nation remains committed to these issues for the communities it serves and is excited for the future opportunities this Executive Order plans to bring.

Related Links:
President Trump’s Executive Order

Small Business (N. Michigan) Infographic

Agriculture Infographic

Connected Nation Blog

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About Connected Nation: Connected Nation is a leading technology organization committed to bringing affordable high-speed Internet and broadband-enabled resources to all Americans so no one is left on the wrong side of the “Digital Divide.”

Connected Nation works with consumers, local community leaders, states, technology providers, and foundations to develop and implement technology expansion programs with core competencies centered on a mission to improve digital inclusion for people and places previously underserved or overlooked. For more information, please visit: Follow Connected Nation on Facebook and Twitter.


Computhink Named Among 30 Most Innovative Companies to Watch 2017

Insights Success Magazine has announced Computhink among 2017’s Thirty Most Innovative Companies to Watch. Insights Success is a business solutions magazine that focuses distinctively on emerging as well as leading companies, their unique style of doing business, and collaborative solutions to strengthen the marketplace. Inclusion in this year’s list comes from Computhink’s continued progress as an industry leader and technology provider.

2017 marks another banner year for Computhink, as shown by their expansions as a digital solutions provider. While they transform business environments for their clients, they too transform to stay ahead of the market, including the integration of their digital marketing services with their enterprise line.

The centerpiece of this recognition is Computhink’s always evolving Enterprise Content Management system, Contentverse. With an enduring dedication to versatility for their growing user base, clients continue to find new uses for Contentverse throughout their organizations. In sales, marketing, human resources, administration, finance, information technology, and other additional areas, their ECM makes waves of change.

The company’s place in the magazine includes an article on the current state of Computhink, including a focus on their six areas of greatest innovation: deployment flexibility, comprehensive security, complete content access, the versatile and powerful viewer, big data analysis capabilities, and their intelligent workflow. In an industry that ages and evolves every year, Computhink keeps pace with these up-to-date elements: While some companies may call them features, to Computhink, they are an integral part of the absolute ECM experience every organization needs.

Insights Success is distributed to diverse readership of over 65,000 CIOs, CTOs, and technology developers in software, e-commerce, manufacturing, healthcare, media, and banking & finance. You can read the article on Computhink’s innovations here and check out their solutions here.

Setting the Right Expectations for Chatbots

Armies of “digital workers” are poised to take over the front lines with customers, but they need rigorously organized data to perform well, and often a helping hand, say experts at Earley Information Science roundtable

The numbers are very real even if the workers are virtual. Spending on Enterprise Intelligent Assistants, aka chatbots, is now exceeding $1 billion a year and is expected to grow to $4.5 billion by 2021, according to Opus Research. And a recent survey of 100 information management professionals found that 51% are getting ready to put chatbots to work with customers. 

But it is still early days in the development of artificial intelligence (AI), and companies have to be realistic about the kind of work that chatbots can, and can’t, handle, and the support they need to be effective, according to a panel of AI and knowledge management experts at an Executive Roundtable discussion hosted on March 29 by Earley Information Science Corp. (EIS), a leading consulting firm focused on organizing information for business impact.

The data that is the chatbot’s lifeblood has to be structured in a way that is fully compatible with a company’s business, humans still have to help out, and tasks that involve a lot of context and nuance may be out of a chatbot’s reach, at least for now. That said, digital workers are already earning their keep, and are taking on more and more responsibilities as they get “smarter,” the panelists said, adding that companies would do well to go on a hiring spree so long as their expectations are properly set.    

Chatbots “are evolving very very quickly,” said Seth Earley, founder and Chief Executive Officer of EIS. “But right now they are not necessarily easy to use. There is no magic – chatbots require human intervention and knowledge engineering. They are an access mechanism to get to information,” which has to be carefully collected and organized so that the bots can understand and accomplish their tasks and learn new ones.

The roundtable discussion, “Digital Workers, Chatbots and Customer Service: Reality Versus Aspiration,” was led by David Hatch, Senior Vice President for Marketing at EIS. Besides Seth Earley, the panel included Tom Davenport, a professor of information technology and management at Babson College and author of “Only Humans Need Apply: Winners and Losers in the Age of Smart Machines”; Dan Miller, Lead Analyst and Founder of Opus Research; and Mark Beccue, Principal Analyst at Tractica.

The discussion was the first of a four-part EIS series, “The Age of the Chatbot Is Coming: Are You Ready?” with new roundtables set for April 12, April 26 and May 10 (details below). EIS held a related roundtable in January, “Virtual Assistants and Chatbots: The Next Big Thing in Customer Experience.” 

At this stage of bot development, companies should target “low-hanging fruit” to start out, Tom Davenport suggested, noting that so-called transformational projects involving bots that are pushed down from the top have a low success rate, particularly if the company is the first in its industry to make such a big move.

The shift to digital workers “may well have a devastating impact on the job market in the future,” but right now, Davenport said, there is little job loss and no pure automation. “It’s a hybrid machine/human process.” The highest return on investment (ROI) is coming from the most prosaic applications and technologies, such as robotic process automation (RPA), and not from layoffs.

As companies bring in bots, they should find the speediest ways to produce some business results while keeping an eye on costs, said Opus Research’s Dan Miller. Think about what works out of the box, but also factor in the ongoing expenses for professional services to collect, organize and reshape the data. Try to leverage existing resources, including key data, operational personnel and subject matter experts. And, of course, figure out the right tools for development, analytics and reporting, including metrics to track success and failure.

“Some fairly complex implementations are already out there,” Miller said. In some cases, bots “can do more than just low-hanging fruit.”

What are the “compelling market drivers” that are opening the market to chatbots?

Tractica’s Mark Beccue noted consumer desire for 24/7 support and self-service and an aversion to live interactions. The use cases are also expanding – into financial services, for example, with the onboarding of new customers and automated wealth advisors, and into healthcare, with coaching services for patients with long-term illness.

Chatbots will not be taking over the world any time soon, Beccue said. Advances are being made in understanding language, “but AI will continue to be challenged by the context of human speech.” (Consider this statement: “I would kill for a cookie.”)

For now, at least, the trend is toward seamless handoffs from bots to live agents when the task, or the language, becomes too difficult for the bot to handle – and back to the bot when it makes sense.   

The goal, in these early days of the era of the smart machines, Beccue said, is for “chatbots to live in harmony with live agents.”

The roundtable featured a real-time survey of the webinar attendees:  

  • Nearly a fifth of the respondents, or 18%, said that bots are a major priority (supported by funding and executive buy-in) and 37% said they are important but still require a business case. Almost half, or 45%, said bots are not a priority at this time.
  • None of the attendees has been using bots for more than a year, but 6% have recently launched their first wave to deal with customers, 27% have begun testing in one area of the business, another 10% are testing the business case and more than half, or 54%, are starting to investigate how they can use bots.
  • When asked where chatbots are now being deployed at their companies, 36% cited customer/member service, making it the leading application. IT help desk/tech support accounted for 15% and selling in digital commerce 13%.

Please use these links to access the roundtable and EIS resources about chatbots and AI.

Finally, here are details for the upcoming one-hour roundtables in the chatbot series, all live at 1 p.m. (Eastern) and recorded for later access:

April 12 – The Role of Intelligent Virtual Assistants in Healthcare: How virtual assistants can help solve the “adherence gap” and more

May 10 – How Financial Services Organizations Are Using Chatbots in Customer Service: Going beyond basic banking transactions to meet the needs of new audiences

June 7 – Conversational Commerce and Virtual Sales Assistants: How the age of the virtual sales agent is changing the face of commerce

To register for any of these webinars, contact Sharon Foley, at



Healthcare Products LLC Commits to Donating a Portion of GPS Watch Sales to The Alzheimer’s Association®

The company will donate $30 from every MX-LOCare™ GPS Watch sold through the Association’s Website


April 14, 2017—Healthcare Products LLC dba The Alzheimer’s Store is proud to announce a new cause marketing relationship with the Alzheimer’s Association®. Through March 14, 2018, The Alzheimer’s Store will donate $30 to the Alzheimer’s Association for each MX-LOCare™ GPS Watch sold through the Association’s website or ( The Alzheimer’s Store is committing a minimum donation of $25,000 in the cause marketing campaign.


MX-LOCare™ GPS Watch by Adiant Mobile is equipped with GPS technology, allowing caregivers of people living with Alzheimer’s to monitor someone under their care in the event that the person wanders or gets lost. It’s estimated that six out of 10 people living with dementia will wander at some during the course of the disease.


“This device is a lifesaver for those living with Alzheimer’s and the people who care for them,” said Bruce Barnet, managing director of Healthcare Products LLC. “Even just the peace of mind it provides is priceless. You hope you never have to use it, but you’ll be glad you have it in the event that you do. It could end up saving your loved one’s life.”


The MX-LOCare™ GPS Watch features an SOS panic button that can be activated and used anywhere there is consistent GPS service, and includes two-way open voice communication, giving people with Alzheimer’s the ability to communicate with loved ones. Caregivers can also program a safe zone area and receive alerts when someone under their care leaves specified boundaries.


The watch currently retails for $159.99 and comes in black, blue and pink. No-contract monthly service plans start at $29.99 per month, which includes a voice/data cellular plan, unlimited notification alerts, and unlimited one-minute location tracking updates. 


Healthcare Products LLC’s online retail store, The Alzheimer’s Store, has provided memory loss patients and their caregivers with top-of-the-line care products for the past six years. The family-owned business is the largest provider of products specifically for Alzheimer’s and other related dementias in the United States and Canada and prides itself on the personal service and advice they provide their community.


“Philanthropy is a consistent part of our philosophy, so this new partnership with the Alzheimer’s Association really aligns with our companies’ mission and values. It’s just one of the ways we show our dedication to the Alzheimer’s community,” Barnet said.


“Adiant Mobile is pleased to participate and assist the Alzheimer’s Store in this incredible cause marketing program that allows our organizations to give back to the Alzheimer’s community,” says Lou Cosentino, Managing Partner of Adiant Mobile.


The Alzheimer’s Store is proud to join the Alzheimer’s Association as a cause marketing strategic partner. Proceeds from the campaign will support the mission of the Alzheimer’s Association to  eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.


The contribution from each sale is not tax deductible. The Alzheimer’s Association does not endorse any of The Alzheimer’s Store products. Alzheimer’s Store will not receive any compensation from the Alzheimer’s Association for or relating to this promotion.


SHERPA Sustainability Institute Announces Summer Term Scholarships Available for Military Veterans and Other Deserving Professionals

Gain Breakthrough Skills and Valuable Credential in Certified CISR® Practitioner Course – Continual Improvement for Social Responsibility

As part of its B-Corp Charter, SHERPA Sustainability Institute provides gratis seats to military veterans and other deserving professionals, to gain breakthrough skills in CISR® – Continual Improvement for Social Responsibility. The project-based, online Certified CISR® Practitioner Course is 14 weeks of instruction, with personalized, one-on-one, expert coaching.

Nominations for scholarships are easy:

1. Visit
2. Watch 5-Minute Video for Details
3. Complete Simple 4-Step Nomination Form

Summer Term starts May 29 and Nomination Deadline is May 7. 

The course curriculum is based on the textbook “A Six Sigma Approach to Sustainability: Continual Improvement for Social Responsibility”, which has received numerous endorsements.

In this complex world, it is refreshing to know that there is a coherent and instructive guide available to achieve long term success that can be used by any organization. Everything that the organization, its members, and its external stakeholders need to ensure sustainable success can be found between the covers…”

?Robert B. Pojasek, PhD
Harvard University

Co-author, Andrea Hoffmeier shares that all participants, including scholarship recipients, receive a complimentary textbook.

About the CISR® Methodology
Continual Improvement for Social Responsibility
CISR (sounds like scissor) is a rigorous methodology for improving SR Performance, as a pathway to Sustainability, similar to Six Sigma being a methodology for improving quality.

View the ASQ TV Interview to Learn More 

Scholarship recipients join a learning community of professionals from major corporations, government agencies, military, non-profits, and NGOs. Self-nominations are welcome.
All Candidates receive 14 weeks of expert instruction, a complimentary textbook, weekly workbooks and other support materials, as well as personalized, 1:1 coaching, to complete their project and achieve certification. 7.4 CEUs are also earned.

Here’s what past participants have to say:
“This course has been the only source of practical content for improving Social Responsibility I have found.  Until I began working on the CISR Certification, I was not fully aware of the power of strategic thinking in the realm of social responsibility.”
Billy Ingram – Certified CISR® Practitioner & Coach
Director of Lean Product Development

“This is not just an online course where you’re out on your own.  The coaching I received helped hold me accountable, so I made progress every week. I’ve really enjoyed the discussion boards, as well as networking with other participants and instructors.”
Brion Hurley – Certified CISR® Practitioner & Coach
Lean Six Sigma Master Black Belt
Rockwell Collins

Example Certified CISR® Practitioner Projects
Consumer Issues
New Manufacturing Method Communications Launch
Optimized success of new product launch, through strategic sales and marketing aimed to clearly communicating benefits and educate consumers.
Improved Product Information & Education
Increased sales of healthier snack choices in vending outlets, by providing access nutrition information.

Employee Engagement & Organizational Effectiveness
Improved Roles & Responsibilities Descriptions/Definitions
Elimination of ambiguity and duplicate efforts elevated job satisfaction and team effectiveness.
Enhanced Employee Recognition Program
Aligning rewards and recognition with employee preferences improved job satisfaction and performance.

Environment, Health & Safety
Hazardous Materials Handling Improvements
Mitigation of risks related to handling of highly flammable materials used in solar energy manufacturing process.

Scholarship FAQs
Q: Can I nominate myself?
A: Yes! SHERPA welcomes self-nominations for either the Veterans or Coaches Scholarship   

Q: What is the Coaches Scholarship? 
A: These are Gratis Seats for deserving professionals who are interested in CISR Practitioner Certification and do not have employer sponsorship to register.  It is named the Coaches Scholarship because the Institute’s CISR® Coaches select the recipients from nominations.

Q: What if Nominee is not employed and does not have an organization for their project? 
A: Participants do not have to complete projects with an employer. Organizations in the local community, such as school, municipal departments, clubs, house of worship and more, are excellent options for project completion.   

Q: When are nominations due? 
A: Summer Term nominations are due May 7th.

Q: When does class start? 
A: Monday, May 29 is Orientation Week for Summer Term.

Visit for registration and nomination information.


Interested in registering your team for the course? Email for group rates and closed cohorts.